|Thank you for visiting our website. Please find below our terms of trading. If you have any further queries please contact us via one of the methods listed on the ‘Contact Us’ Page. |
Every effort is made to ensure that products conform to current regulations. These may change from time to time. It is the purchasers’ responsibility to ensure that products are used in appropriate situations.
All prices on the website are shown in USD and are exclusive of TAX and delivery which are charged at the current rate. We reserve the right to alter or amend prices and products displayed on this website without prior notice.
Safety Supply Company LLC. reserve the full copyrights for this internet site. No part of the site may be reproduced or transmitted in any form or by any means without the written permission of the copyright holder.
Full payment must be made at the time of order via credit card, debit card or PayPal. Other methods of payment can be accepted following prior arrangement. Legal title of goods shall not pass to the purchaser until payment has been received in full. We accept purchase orders subject to our terms and conditions. By sending a purchase order to us via any medium customers tacitly accept our terms and conditions in full.
Products displayed on the website are generally kept in stock. Delivery can be via post, parcel carrier or via our own delivery team. Many orders are processed and shipped the same day, however some orders require additional time to process and dispatch so please allow at least 1 – 2 working days for processing. Orders placed after the cut-off time (2pm Eastern Time (ET)) will start being processed the next day. Products are generally received by our customers within 3 – 5 working days from order. Please note that missing deliveries must be reported within 2 weeks of notice of dispatch and damaged or short deliveries must be reported within 3 days of receiving the order.
Free shipping over $130. This offer is valid only when advertised on our website and is subject to change without notice. To qualify, the subtotal (not includng taxes nor fees) of your cart must be equal to or greater than $130 and you must use the coupon code provided. The delivery method will be standard ground 4 – 7 working days.
Shipping for $9.95. This offer is valid only when advertised on our website and is subject to change without notice. Only orders being shipped inside the contiguous United States are eligible. The delivery method will be standard ground 4 – 7 working days.
*Please keep in mind that order fulfillment may be affected due to the current COVID-19 situation around the country.
Replacements, Returns & Cancellations:
1) We endeavor to deliver all orders quickly and in full. Short deliveries and damages must be notified to us within three (3) days of receipt of order. We will of course replace damaged products in accordance with your statutory rights. Our returns department must be notified before goods are returned. Where goods are claimed to be defective or not as ordered we may ask for photographic evidence via email. Goods are deemed to be returned at any point after they have been dispatched by us.
2) Returns will be accepted subject to the goods being unused and returned in their original packaging in a condition fit for resale within 28 days of invoice date.
3) It is the customers’ responsibility to cover the cost of the return carriage. Once returned goods have been received their condition will be checked. We will then refund the cost of the goods themselves minus a 25% restocking charge. (This restocking charge will not apply to customers purchasing in a purely independent capacity where written notice to return has been received within seven days of the receipt of goods). The original carriage surcharge cannot be refunded. Please note if a product has been modified in any way as per a customer’s instruction, all rights of return are null.
4) Orders for dispatch may be cancelled any time prior to despatch of goods without incurring any additional charges.
Please note that certain products such as fire retardant spray, aerosols, printed or personalized goods and other products where safety may have been compromised by use are often unfit for return and advice must be sought from our customer care team before returning them. Other products such as respiratory equipment, ear defenders and plugs cannot be returned or exchanged for hygiene reasons unless they are faulty. Finally, some items such as floor cable tidies where we offer the option to cut to length (or other similar modifications) are not refundable.
If goods are retuned with a view to acquiring replacements, then the new items must be ordered separately through our website. The refund will then be processed at a later date. Refunds can take up to three weeks to process; Placing a new order will ensure that replacements are sent out as soon as possible. Customers who have a credit account with TSSC US at the time of placing the order will receive any refund in the form of a credit note only, to be used within 1 year from the date of issue.
Any products that are described on the website as ‘Special Items’ will incur a restocking charge of 25% whether it is a business or personal order. The same is true of any order not on our website which is brought in especially for an order.
Limitation of The Safety Supply Company LLC liability:
The Safety Supply Company LLC shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied.
The Safety Supply Company shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this web site.
The Safety Supply Company makes every effort to ensure that this web site is free from viruses or defects. However, we cannot guarantee that your use of this web site or any web sites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the web site and screen out anything that may damage it.
The Safety Supply Company shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this web site
Web site users are responsible for maintaining the confidentiality of their password and account and any activities that occur under your account.
The Safety Supply Company shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
We have placed links on this web site to other web sites we think you may want to visit. We do not check these web sites and do not have any control over their contents. The Safety Supply Company cannot accept any liability in respect of the use of these web sites
Unless otherwise specified, the materials on this web site are directed solely at those who access this web site from the US. The Safety Supply Company make no representation that any products or services referred to in the materials on this web site are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Other legal notices:
There may be legal notices on other areas of this web site which relate to your use of this web site, all of which will, together with these terms and conditions govern your use of this web site.
Exclusions of liability:
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of The Safety Supply Company or any of their employees or agents or fraud. Any disclaimers and exclusions shall be governed by and construed in accordance with the Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. Errors and omissions excepted (E&OE).
TSSC will consider a claim for non-delivery where we do not have a POD and the claim is brought to our attention within 10 calendar days of dispatch. We cannot accept claims for non-delivery where any part of the postal address is missing from an online order.
This web site, any content contained herein and any contract brought into being as a result of usage of this web site are governed by and construed in accordance with American Law.
These terms and conditions do not affect your legal rights.